Hotel Front Office Management by James Socrates Bardi

Product Description

The updated guide to running a successful hotel front office

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office.

Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.

Useful features of this new edition include:
A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office
Commentaries from hotel front office managers, general managers, and other department managers
Articles on the international hotel workforce
"Opening dilemmas" and their solutions are included in each chapter
Additional case studies for applying theory and developing problem-solving strategies

Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.
Product Details
Amazon Sales Rank: #597416 in Books
Published on: 2006-03-10
Number of items: 1
Binding: Hardcover
480 pages
Editorial Reviews

From the Back Cover
The updated guide to running a successful hotel front office

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office.

Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This

Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.

Useful features of this new edition include:
A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office
Commentaries from hotel front office managers, general managers, and other department managers
Articles on the international hotel workforce
"Opening dilemmas" and their solutions are included in each chapter
Additional case studies for applying theory and developing problem-solving strategies

Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.

About the Author
JAMES A. BARDI, EdD, CHA, is Assistant Professor and Director of the Associate Degree Program in Hotel, Restaurant, and Institutional Management at Penn State Berks in Reading, Pennsylvania.
Customer Reviews

Not Worth the high price!
One of the worst books I have ever read period! It's full of useless information, and it's not tailored to every property as it should.

Additionally, The book is filled with obsolete sample forms that no one uses (at least myself and those I know within the industry), making the VERY HIGH price inappropriate

In short, this book "could" be used as a theoritical introduction to the Front Office Management at some junior college's hospitality course, but not as a practical guide for hospitality professionals.

This reference has everything!!
They don't always teach you everything you need to know in hotel/motel management courses. This book includes all those unexpected situations that you might be faced with in the industry. It is informative and written in a way that is easy to read. A true friend in time of need.