Face It: Recognizing and Conquering the Hidden Fear That Drives All Conflict at Work by Art Horn

Product Description

Worriers, controllers, attention-seekers, victims, fakes: these are all typical profiles of professionals who let different types of fear keep them from achieving professional success.

And fear has an even more destructive effect: It is the root of conflict, which can undermine the productivity of teams and entire organizations.

Face It identifies several basic behavioral profiles, and helps readers assess their own behaviors as well as those of coworkers. The book explains how the behaviors develop, and offers practical techniques for replacing fear and mistrust with mutual respect and rebuilding the sense of shared commitment to common goals.

Like a session with a good personal coach, Face It will give readers new strength to face their fears, and help them work more productively as individuals and with colleagues. Conquering their demons will allow them to establish a pattern of improved performance, self-esteem, and personal freedom.
Product Details
Amazon Sales Rank: #1124847 in Books
Published on: 2004-06
Number of items: 1
Binding: Hardcover
240 pages
Editorial Reviews

From Publishers Weekly
The primary reason people don't succeed at work is fear, according to Horn, an executive consultant and coach in Toronto. This fear creates different personalities, including worriers, control freaks, fakes, attention-seekers, victims and prisoners. Using examples from his own practice, Horn explains how to diagnose these profiles. He asks people what they're thinking as they continue to exhibit certain behavior, even if the particular demeanor is hurting them professionally. Often, the individuals recall something from their childhood that explains why they act in a certain way. Once people are aware of the reasons for their behavior, they can slowly begin to change. The author addresses individuals wanting to modify their behavior as well as people who interact with "problem types." As Horn explains, "If someone does not readily admit to the negative effects of their behavior, and you need the behavior to change, then don't go to the topic of motive. Stay on the topic of behavior." Horn's style is friendly and clear, and the real-life anecdotes and dialogues ably support the author's thesis. However, some readers may find the book slows down when Horn discusses his "transcendence model" and how to understand the needs of the "self." As a result, the book will most benefit readers who are already comfortable with psychological approaches to work situations.
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Library Journal
"Horn's distinctive focus on the psychological reasons for certain workplace behaviors is especially useful.

Review

Library Journal: "Horn’s distinctive focus on the psychological reasons for certain workplace behaviors is especially useful. Recommended for all collections."
Customer Reviews

Invaluable Wake Up Call
If this book can tell you something about yourself, then it is invaluable to you. It is highly original. It is exceptionally well written with a flowing style. The six fear based behaviour types provides a powerful self assessment device. This is the first step to understanding others. I think I'm now getting the message. Thanks Art Horn!

Helpful and interesting
Having read and reread this book I feel confident in recommending it to anyone interested in learning to deal with with workplace conflict and cohabitation.
The author persuasively and logically argues that most workplace conflict is driven by fears that we may not even be aware of. Using the practical strategies put forth in the book has allowed me to gain greater understanding of where fears come from and how to cope with them. This book would be a valuable tool for anyone interested in turning discord into harmony, both at home and at work.
The final section of the book suffers slightly from what felt to me like a shift in tone and emphasis. This part of the book seemed to be where the author became concerned with sharing his own personal worldview and therefore might be less useful for the hardcore business reader looking for workplace strategies to implement. That being said, I found this portion of the book to be interesting and enlightening to read simply as a human being and not as a "business person".
Highly recommended.