Essentials of Business Process Outsourcing (Essentials Series) by Thomas N. Duening

Product Description

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
Product Details
Amazon Sales Rank: #708943 in Books
Published on: 2005-03-31
Number of items: 1
Binding: Paperback
230 pages
Editorial Reviews

Download Description
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

From the Back Cover
ESSENTIALS OF BUSINESS PROCESS OUTSOURCING

Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in strategic project management.

"The international banking industry is taking advantage of business process outsourcing (BPO) in many of its processes and finding great success. This book will help those who haven't yet explored BPO or who are only now getting started."
—Richard van Rensburg, Senior Vice President for Outsourcing, Bank of America

"This book should be part of the library of every executive or manager involved in making decisions in this area."
—Marty Abbott, Senior Vice President for Technology, eBay, Inc.

"Case histories reinforce the expert 'how-to' advice, and useful chapter bibliographies provide access to additional source material."
—Dr. David Zomick, BPO consultant, Former chief scientist of Honeywell International

"I wish I had this book years ago. BPO will absolutely change the way you think about your business."
—Carl Gentile, Chief Information Officer, TXI, Inc.

"BPO is the single most important business innovation over the next five years. If the race is won by the swiftest, you can't afford not to read this book and learn more about this global phenomenon."
—Brian A. Coates, Senior Vice President and Chief Financial Officer, Aluma Enteprises, Inc.

About the Author
Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.

Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.
Customer Reviews

Short addressed with complicated vocabulary
I am using this book to teach a topics class in Information Technology. It is very well structured with direct attention to major issues relative to outsourcing from different perspectives: buyer and vendor. Authors, however, continuously use complicated terms in places where it could have been much easier to say the same thing.
This could be a book for managers, senior officials or lawyers who are very well aware of various industry-specific words but not for those are novices in the area. I wonder why the authors choose 'Essentials' in their title.