ISO 9000 Quality Systems Handbook, Fifth Edition by David Hoyle

Product Description

Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide.

* The best-selling ISO quality management guide
* Authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world's foremost experts on the ISO 9000 family of standards
* Fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard
Product Details
Amazon Sales Rank: #27754 in Books
Published on: 2005-09-26
Released on: 2005-09-26
Number of items: 1
Binding: Paperback
704 pages
Editorial Reviews

From Book News, Inc.
This second edition is updated to include the latest 1994 revisions to ISO 9000, for managers, designers, and auditors of quality systems. Covers basic concepts such as quality, grade, and class and managing quality system development, and offers line-by-line interpretation of ISO 9000 requirements pertaining to management responsibility, design control, purchasing, document data and control, process control, inspection and test equipment, and training. Includes lists of required procedures and related standards. Annotation copyright Book News, Inc. Portland, Or.

Review
'..the definitive text on how to implement a quality management system 'the right way'....written in plain English...a great read Momentum Magazine, 2002

'With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it' Quality World, 2002

Review
'..the definitive text on how to implement a quality management system 'the right way'....written in plain English...a great read..
Momentum, June 2002. (Magazine of the Quality Society of Australasia)

'With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it.'
Quality World, May 2002

'Completely revised to align with ISO 9001:2000...it details the differences from the 1994 version and includes compliance and improvement questionnaires,tips for implementers, process flowcharts and a glossary of terms.'
Quality World, Dec. 2001

'a comprehensive and practical guide, covering over 250 necessary requirements a company must fulfil to achieve ISO 9000 status...includes useful check-lists, flow charts and related standards.'
Quality Today, Feb. 2002

REVIEW OF THIRD EDITION:
'This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation.'
European Quality
Customer Reviews

A basic reference for ISO 9001
This book provides a clause-by-clause analysis of ISO 9001 and it contains all the knowledge you need in order to understand this standard and to formulate strategies for compliance. It does not cover detailed theory or procedures for certain themes such as customer satisfaction measurement, sampling, or statistical process control. This should be the first book you read if you wish to implement an ISO 9001-compliant Quality Management System.

Quality Systems handbook
The material was just what I was looking for and the service from Amazon was excellent. Received my order ahead of schedule.

Thank you for the excellent service.

Excellent book on ISO 9000

"ISO 9000 Quality Systems handbook" is an excellent book on the effective implementation of quality management systems. The book is well written in simple/plain English that should make it easy to follow and understand by any reader.

The book was written by a very experienced practitioner in Quality Management Systems, the author (David Hoyle) having over three decades of experience in the field. This is an indispensable book for those implementing ISO 9000 Quality Management System. The reader will, among other things, understand the difference between the previous procedure approach to the current process approach to quality management. The reader will learn what the ISO 9000 requirements mean, why they are necessary and how to implement them.

The other critical features in the book includes a summary and questionnaire to reinforce the reader's knowledge and understanding as well as comprehensive list of references that should be very useful for those who need to explore the subject more widely.

The book is recommended reading for people involved in the implementation of ISO 9000 for enhanced organizational performance, particularly managers, designers, auditors, instructors and students of quality systems.